Cancellations or changes made to bookings more than 48 hours away: We will fully refund your purchase to the credit card that was used when making the booking. 

Please allow 3-5 business days for the refund to process.

Cancellation made within 48 hours of start time: No refunds will be provided, but we will place full credit on your account to use towards a future booking. Please email us at: support@escaperealitygames.com or call 941-806-5858 prior to your start time to request a credit to your account or to reschedule your start time.  You can also gift or sell your tickets to someone else!

No shows: A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking. No refunds or credit will be given for no shows. If your group does have a cancellation or partial cancellation, again, please email us at: support@escaperealitygames.com or call 941-806-5858 at least 1 hour prior booking start time to receive credit towards a future booking.